AVENOR

Terms of service

Last updated: 2026-05-17

These terms govern your use of the AVENOR service. By creating an account, you accept these terms on behalf of yourself and the organization you represent.

1. The service

AVENOR provides software infrastructure for tax and reporting calculations across multiple jurisdictions. The service comprises the application available at avenor.app (and any subdomains), the APIs, the generated documents (PDF, Excel), and supporting documentation.

2. Your account & organization

  • You are responsible for the accuracy of the information you provide.
  • You are responsible for keeping your credentials secure.
  • You agree to use the service only for lawful purposes and not in violation of sanctions or anti-money-laundering laws.
  • You may not reverse engineer the service, attempt to bypass tenant isolation, or otherwise access data that does not belong to your organization.

3. Pricing & billing

Pricing is published in the application and may include a base platform fee, jurisdiction add-ons, and per-job fees. Year-End Reporting jobs are billed using a 50/50 model: 50% upfront on starting the job, 50% on completion. Payments are processed by Stripe. Invoices are available from the Billing page and are issued in EUR unless otherwise stated.

During pilot, AVENOR may offer the service free of charge in exchange for feedback. Pricing for pilot customers will be communicated in writing before any charges occur.

4. Data ownership

You retain all rights to the data you upload (“Customer Data”). You grant AVENOR a limited license to process Customer Data solely to provide the service to you, including running calculations, generating reports, storing audit logs, and providing support.

5. AVENOR is not a tax advisor — the Steuerberater has the final look

AVENOR is software infrastructure for tax and reporting calculations. AVENOR is not a tax advisor, Steuerberater, Wirtschaftsprüfer, CPA, Enrolled Agent, or Chartered Tax Adviser. AVENOR is not licensed to provide tax advice in any jurisdiction, is not registered with any tax authority (including the Swiss ESTV, German BaFin / BZSt, US IRS, UK HMRC, Luxembourg ACD) as a filer or intermediary, and has no fiduciary duty.

Every output AVENOR produces — including PDFs, Excel files, XML exports, per-investor slips, and capital-call / distribution notices — is a worksheet prepared for your qualified tax advisor (your “Steuerberater”, “CPA”, or equivalent in your jurisdiction) to review, sign, and file with the relevant tax authority. The Steuerberater has the final look on every filing. You agree not to file AVENOR output directly with any tax authority without that review and sign-off.

AVENOR does not warrant that any specific calculation or output is correct, complete, or fit for any particular filing. You and your tax advisor remain solely responsible for the accuracy, completeness, and timeliness of every filing made with any tax authority, and for any tax positions taken. The estimated Swiss anticipatory tax (Verrechnungssteuer) shown is a standard 35% applied per the active rule set and is informational only — the Steuerberater determines actual withholding obligations.

6. Service availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance. During pilot, service-level commitments are not contractual.

7. Confidentiality

Each party will treat the other's non-public information as confidential and use it only as needed to perform under these terms. This obligation survives termination.

8. Termination

You may terminate by deleting your organization. We may suspend or terminate accounts that violate these terms, with notice where practical. On termination, you may export your data for a reasonable period; after that period it may be deleted, subject to statutory retention.

9. Liability

To the maximum extent permitted by law, AVENOR's aggregate liability under these terms is limited to the fees you paid in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages. Nothing in these terms limits liability for fraud, willful misconduct, or any liability that cannot be limited by law.

10. Changes

We may update these terms. Material changes are communicated by email and reflected in the date above. Continued use after changes means acceptance.

11. Governing law

These terms are governed by the laws of [jurisdiction]. Exclusive jurisdiction lies with the competent courts of [city], unless mandatory consumer-protection law applies.

12. Contact

Questions about these terms: legal@avenor.app.